The collections are conceived as limited editions, with strategic releases during the summer and winter seasons, complemented by the introduction of new designs throughout the year. Handcrafted production guarantees the exclusivity of each piece.

Pieces that are not immediately in stock may be acquired under two exclusive options, as indicated on each product page:

Pre-order: Items currently in the production stage. Delivery is scheduled and guaranteed for the month specified in the design description.

Made to Order: Pieces crafted strictly upon customer request. Due to the meticulous nature of the artisanal process—from silk printing to hand-finishing—this option requires an estimated production lead time of 8 weeks.

For any further enquiries regarding the replenishment of any design, please contact sales@albalazari.com.

The utmost accuracy is guaranteed across all product imagery and visual representations. However, subtle variations in shade may occur due to device screen calibration or the natural characteristics of the materials used.

A detailed Size Guide with precise measurements and instructions is available on the platform. For additional assistance or bespoke advice, customer service is available at sales@albalazari.com.

The firm does not participate in traditional sale periods or offer routine discounts. The pricing policy reflects the enduring value of exclusivity, the quality of materials, and the time devoted to the artisanal process behind each design.

The collections are available exclusively through the official online boutique (www.albalazari.com) and in person at the Showroom located at Rúa do Hío, 13 Bajo – 36940 Cangas, Pontevedra (Spain).

Acquiring items is an intuitive process: add the selected pieces to the shopping basket and follow the steps indicated on the platform through to final confirmation. Personalised assistance is available to complete the process if required.

Following completion of the purchase, a confirmation email detailing the order will be sent (checking the junk folder is recommended). Should there be an error in the details provided or the item selected, it is essential to notify sales@albalazari.com immediately, quoting the reference number. Once the order has been processed and dispatched, amendments will not be possible.

Transactions are processed through secure gateways. We accept bank cards (Visa, Mastercard, American Express, Maestro, UnionPay), express payment platforms (Apple Pay, Google Pay, Shop Pay), and PayPal. For customers in Spain, PayPal offers the option to split purchases between €30 and €2,000 into three interest-free instalments (0% APR), subject to platform approval.

We collaborate with premier courier services, offering standard and express shipping options with guaranteed tracking. The cost of the service is transparently detailed before completing the purchase and is allocated entirely to ensuring optimal transport. We do not offer free shipping thresholds based on order value.

Orders are processed Monday to Friday, between 10:00 and 17:00 (CET). Estimated transit times are 1 to 2 business days for Mainland Spain and Portugal; 2 to 10 business days for the European Union; and 6 to 7 business days for the United Kingdom. Once the parcel is dispatched, a tracking number is provided via email.

Shipments are made nationally and across Europe (deliveries to PO boxes are not accepted). Orders destined for the Canary Islands, Ceuta, Melilla, or the United Kingdom may be subject to local customs duties and import taxes. These charges are the sole responsibility of the customer. The firm assumes no liability for delays arising from customs inspections.

To initiate a return, a request must be sent to sales@albalazari.com. The required documentation (shipping label and, where applicable, commercial invoice) will then be provided via email. Items from different orders may be grouped within a single parcel, provided the corresponding delivery notes are included. Pieces crafted "Made to Order" or "Bespoke" are not eligible for exchanges or returns.

A statutory period of fourteen (14) calendar days from receipt of the shipment is established to exercise the right of withdrawal. To guarantee the absolute integrity of each piece, items must be returned in their original condition, unworn, with all tags intact, and strictly including the original security seal. If said seal or tags have been removed or tampered with, the return will not be accepted.

Return shipping costs are the responsibility of the customer. In the exceptional event of receiving an incorrect item or one with a manufacturing defect, notification is required within 24 to 48 hours; in such cases, the firm fully assumes all logistical costs.

To exchange a size or model, the standard procedure requires processing the return of the original item (in full compliance with the intact security seal policy) and placing a new order via the online boutique.

Following receipt and rigorous technical inspection of the pieces and their security seals at the atelier, a confirmation notification will be issued. The full refund will be processed within a maximum of fourteen (14) calendar days, via the original payment method used for the transaction.

Returns for online purchases are accepted in person at the Showroom (Cangas, Pontevedra) upon presenting the piece in its original condition, with the security seal intact, alongside the proof of purchase. The corresponding refund will not be issued in cash; it will be processed directly through the original digital payment method used for the transaction.