Shipping policy


    I. SHIPPING POLICY

    Alba LAZARÍ provides domestic and international shipping, managed through reputable courier services to ensure each item is received in pristine condition. Deliveries are made to the physical address specified during the checkout process; deliveries to PO boxes are not accepted.

    Processing and Dispatch Times Orders are processed Monday to Friday, between 10:00 and 17:00 (CET). Purchases completed outside these hours, as well as on weekends or public holidays, will be handled on the following business day. All dispatches originate from our atelier in Spain.

    For items subject to special production conditions, delivery times follow these specifications:

    • Pre-order: Availability and estimated delivery dates are indicated within the description of each design.
    • Made to Order (Bespoke): Production lead times and delivery schedules are agreed on an individual basis.

    Shipping Rates and Estimated Delivery Times Shipping costs are transparently detailed prior to payment confirmation. Once the parcel is dispatched, a tracking number will be provided for real-time monitoring.

    Spain

      • Mainland Spain: €6.00 (1 to 2 business days)
      • Balearic Islands: €15.00 (3 to 6 business days)
      • Canary Islands: €20.00 (5 to 10 business days) + Customs duties and import taxes
      • Ceuta and Melilla: €20.00 (4 to 8 business days) + Customs duties and import taxes

     European Union (EU)

      • Zone 1 (France, Mainland Portugal): €15.00 (2 business days)
      • Zone 2 (Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia, Sweden): €20.00 (5 to 10 business days)
      • Zone 3 (Finland, Mainland Greece, Hungary): €25.00 (2 to 9 business days)

     Non-EU Countries

      • United Kingdom: €20.00 (6 to 7 business days) + Customs duties and import taxes

    Customs Duties and Import Taxes Shipments destined for the Canary Islands, Ceuta, Melilla, and the United Kingdom may be subject to customs charges and import taxes. These duties are determined by local authorities and their payment is the sole responsibility of the recipient. The brand assumes no liability for delays resulting from customs clearance procedures. Where duty payments are required, the courier company will supply the appropriate payment instructions.

     

    II. RETURNS POLICY

    Pursuant to European regulations, a statutory cancellation period of fourteen (14) calendar days from receipt of the item is established to exercise the right of return.

    Conditions of Acceptance To safeguard the absolute purity and hygiene of each piece, items must be returned with the original security seal intact. The product must remain in its original state (showing no signs of wear, washing, or alteration) and include all original tags, packaging, and accessories.

    Exceptions to the Right of Withdrawal Under Article 103(c) of the Spanish General Law for the Defence of Consumers and Users, exchanges and returns are not accepted for pieces made to order ("Made to Order") or customised according to customer specifications.

    Return Procedure

    • Notification: A request must be submitted to 
    • sales@albalazari.com within the fourteen (14) calendar day window, indicating the order number.
    • Dispatch: The item must be posted to: Alba LAZARÍ, Rúa do Hío, 13 Bajo – 36940 Cangas, Pontevedra (Spain). Registered post or a tracked courier service is strongly recommended. Return postage costs are borne by the customer. Cash-on-delivery shipments will be declined.
    • Refund: Following receipt and a rigorous technical inspection of the garments and security seals, a full refund of the product value will be processed (excluding original shipping fees and return costs). The reimbursement will be executed via the initial payment method within a maximum period of fourteen (14) calendar days.

    Defective or Incorrect Items In the exceptional circumstance of receiving an incorrect item or a piece presenting a manufacturing fault, notification must be sent to sales@albalazari.com within 48 hours of delivery. In such cases, the brand will cover a comprehensive refund, including all associated delivery charges.

     

    III. EXCHANGES POLICY

    Requests for exchanges must be submitted within fourteen (14) calendar days of receiving the order, adhering strictly to the return criteria regarding original condition and intact security seals.

    • Size Exchanges: Please contact sales@albalazari.com. The customer will dispatch the original item (bearing return shipping costs). Upon verification, a replacement order with the requested size will be processed, subject to stock availability.
    • Exchange for an Alternative Design: This procedure entails initiating a standard return for the original item and placing a separate, new order via our online boutique.