Terms of service

 

1. Identification and Scope of Application These Terms and Conditions govern the sale of products via the website www.albalazari.com. The platform is owned by María Alba Rodal Fernández (hereinafter, Alba LAZARÍ), with Tax Identification Number (NIF) 78736774T and registered office at Calle Fuente Ferreira, 10 – 36940 Cangas, Pontevedra, Spain.

The confirmation of an order by the customer implies full and unreserved acceptance of these General Terms and Conditions of Sale. Alba LAZARÍ reserves the right to update this document at any time, with the conditions in force at the time the purchase is finalised being applicable.

 

2. Product Information and Prices Products displayed on the website include a description of their essential characteristics, composition, care instructions, and price. Due to the nature of the materials and display device settings, slight variations in colour or texture may occur, which shall not be deemed manufacturing defects.

Prices are stated in euros (€) and include Value Added Tax (VAT) applicable in Spain. Delivery charges are not included in the item price and will be itemised prior to order finalisation. For international shipments outside the European Union, any applicable local taxes or customs duties shall be borne exclusively by the customer.

 

3. Purchasing Process and Payment Methods To complete a purchase, the customer must complete the checkout process. The contract of sale shall only be deemed effective once Alba LAZARÍ issues a dispatch confirmation by email.

Transactions are processed through secure payment gateways. The following payment methods are accepted:

  • Bank cards: Visa, Mastercard, American Express, Maestro, and UnionPay.
  • Express checkout platforms: Apple Pay, Google Pay, and Shop Pay.
  • PayPal (including instalment payment methods authorised by the platform).

 

4. Shipping and Delivery Orders are processed Monday to Friday, between 10:00 and 17:00 (CET). Delivery timescales and associated costs depend on the destination and the shipping method selected, and are displayed in detail prior to payment confirmation.

Alba LAZARÍ undertakes to deliver the order in perfect condition to the address specified by the customer. In the event of incidents causing delivery delays, the customer will be notified as promptly as possible, guaranteeing in all cases the statutory maximum delivery period of 30 days from the completion of the purchase.

 

5. Right of Withdrawal and Returns In accordance with applicable legislation, the customer has a period of fourteen (14) calendar days from receipt of the order to exercise their right of withdrawal without giving any reason.

  • Return Requirements: The product must be returned in its original condition, unused, unwashed, and with all original tags, accessories, and packaging intact. Returns will not be accepted for items displaying signs of use or improper handling.
  • Exceptions: Pursuant to Article 103(c) of the Spanish General Law for the Defence of Consumers and Users, the right of withdrawal shall not apply to items made to order ("Made to Order"), bespoke ("Bespoke"), or customised according to customer specifications.
  • Procedure and Refunds: To initiate a return, the customer must notify sales@albalazari.com. Delivery costs incurred in returning the product shall be borne by the customer. Upon receipt and inspection of the item, a full refund of the returned product price will be issued within a maximum of fourteen (14) calendar days, using the same payment method employed in the initial transaction.

 

6. Statutory Warranty All Alba LAZARÍ items are covered by a statutory three-year (3) warranty against non-conformities existing at the time of delivery, in accordance with the provisions of the Spanish General Law for the Defence of Consumers and Users.

Should a product display a manufacturing defect or latent fault, the customer must report it to sales@albalazari.com. In the event of an established lack of conformity, the item shall be replaced, repaired, or refunded at no cost to the customer.

 

7. Customer Service and Dispute Resolution For any enquiries, complaints, or after-sales assistance, Customer Service is at your disposal via:

  • Email: sales@albalazari.com or info@albalazari.com
  • Telephone: (+34) 986 171 000 / (+34) 609 929 833 (Monday to Friday from 10:00 to 17:00 CET).

Pursuant to Article 14.1 of Regulation (EU) 524/2013, the European Commission provides an online dispute resolution platform, available at: https://ec.europa.eu/consumers/odr/. These General Terms and Conditions are governed by Spanish law.